+ 44 (0)191 810 7005 CustomerServices@GoldenGetaways.com
+ 44 (0)191 810 7005 CustomerServices@GoldenGetaways.com

Privacy Policy

At Golden Getaways, a trading name for Pontiq Limited, your privacy is of utmost importance to us. This Privacy Policy outlines how we, Pontiq Limited, trading as Golden Getaways, collect, use, disclose, and protect your personal information when you use our website www.goldengetaways.com (hereinafter referred to as the “Website”) and the services we offer. By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect
1.1. Information You Provide We may collect various types of personal information from you when you use our Website or communicate with us, including but not limited to:

 Contact information: Your name, email address, phone number, and postal address.
 Travel-related information: Details of your travel preferences, requests, and history.
 Account information: If you create an account on our Website, we collect your username and password.
 Payment information: If you make a booking, we may collect payment card details or other financial information to process payments.

1.2. Information We Automatically Collect When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:

 IP address and geolocation data.
 Device type, browser, and operating system.
 Pages you visit, links you click, and the duration of your visit.
 Information collected through cookies and similar tracking technologies (see our Cookie Policy for details).

2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1. Providing Services
 To facilitate travel bookings and reservations.
 To respond to inquiries and provide customer support.
 To personalize your experience and offer tailored travel recommendations.
2.2. Communication
 To send booking confirmations, updates, and travel-related information.
 To send marketing communications if you have consented to receive them.
 To respond to your inquiries and provide customer support.
2.3. Legal Obligations
 To comply with legal and regulatory requirements, including accounting and tax obligations.
 To protect our rights, privacy, safety, and property, and that of our customers and partners.
2.4. Analytics and Improvement
 To analyze user interactions with our Website and improve our services.
 To monitor the performance of our Website and ensure its security.

3. Sharing Your Information We may share your personal information with third parties under the following circumstances:
 With service providers who assist us in delivering our services, such as payment processors and technology providers.
 With travel suppliers, such as airlines, hotels, and tour operators, to fulfill your travel bookings.
 When required by law or to protect our rights, privacy, safety, or property.
 With your consent, such as when you request information or opt-in to receive marketing communications.
 In connection with a business transfer, merger, acquisition, or sale of all or a portion of our assets.

4. Your Rights You have certain rights regarding your personal information, including:
 Access: You can request access to the personal information we hold about you.
 Rectification: You can request that we correct inaccuracies in your personal information.
 Erasure: You can request the deletion of your personal information, subject to legal obligations.
 Restriction: You can request the restriction of processing of your personal information in certain circumstances.
 Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
 Object: You can object to the processing of your personal information for direct marketing purposes.
To exercise these rights or for any questions about your personal information, please contact us using the details provided in the “Contact Us” section below.

5. Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of information transmitted to our Website.

6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Website.

7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

 Email: customerservices@goldengetaways.com
 Postal Address: 41 Meadow Court, Ponteland, Northumberland, NE20 9RB, United Kingdom.

8. Governing Law
This Privacy Policy is governed by English Law and any disputes will be resolved exclusively by the English courts.
Thank you for choosing Golden Getaways. We look forward to providing you with exceptional travel experiences

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