+ 44 (0)191 810 7005 CustomerServices@GoldenGetaways.com
+ 44 (0)191 810 7005 CustomerServices@GoldenGetaways.com

Terms & Conditions

We are Golden Getaways, trading under the name of Pontiq Limited, a company registered in England, providing tailor-made tours and excursions worldwide through our website www.goldengetaways.com (hereinafter referred to as the “Website”).

These Website terms of use (hereinafter, the “Terms of Use”) exclusively apply between Golden Getaways and anyone wishing to access the Website or use its functionalities (hereinafter referred to as the “User”).Any use of the Website or its functionalities implies full acceptance of these Terms of Use. Please read them carefully.

We reserve the right to revise and update these Terms of Use at any time, especially due to legislative changes, without assuming any responsibility. Changes will become effective upon publication on the Website (unless otherwise specified). The current version will be accessible to everyone at all times on the Website by clicking on the link located in the footer section.

1. Legal Notice

1.1. The Website is published by Golden Getaways, trading as Pontiq Limited, a limited company registered in England (company number 10086448) with its trading and registered address at 41 Meadow Court, Ponteland, Northumberland, NE20 9RB, United Kingdom. VAT number: GB237572784

1.2. The Website is hosted by GoDaddy Ltd.

1.3. Most of the air holidays and flights offered by Golden Getaways are ATOL protected, as we hold an Air Travel Organiser’s Licence (ATOL) number XXXX granted by the Civil Aviation Authority (CAA). Golden Getaways is also a proud member of ABTA (membership number XXXX).

2. Definitions

The Website: Refers to the website operated by Golden Getaways, accessible at www.goldengetaways.com

The User: Refers to any Internet user browsing and/or using the functionalities available on the Website.

Service(s): Encompass all the services provided by Golden Getaways, including travel services and holiday arrangements.

The Customer: Signifies any Internet user who, upon accessing the Website,
(i) subscribes to the Newsletter, and/or (ii) submits a holiday inquiry, and/or (iii) accepts a travel suggestion from Golden Getaways.

3. Use of the Website

The Website is accessible free of charge from any location to any User with an Internet connection. All costs associated with obtaining an Internet connection and accessing the Services are the User’s responsibility. Golden Getaways shall not be held accountable for any connection issues arising from the User’s choice of device or telecommunications operator (e.g., reduced Internet speed or lost connection).

From the Website, Users can access the following information and/or Services:
 Worldwide itinerary ideas (freely accessible to all Internet users)

4. Guarantee and Liability

Golden Getaways will make every effort to provide 24/7 access to the Website, except in cases of force majeure or events beyond Golden Getaways’ control, and subject to any necessary repairs and maintenance work to ensure the smooth operation of the Website. Golden Getaways reserves the right to:

 Interrupt or restrict access to all or part of the Website
 Reserve access to the Website or specific sections
 Delete any disruptive information or content that contradicts applicable laws
 Suspend the Website for updates

Golden Getaways shall not be held liable for technical failures, outages, operational issues, or interruptions preventing access to the Website or its functionalities. The User is responsible for their devices’ security and safeguarding their private data, including in the event of a cyberattack. Golden Getaways assumes no liability in such cases, as the User remains responsible for the websites they visit and the data they share.

5. General Obligations of the User

The User agrees to use the Website in strict compliance with these Terms of Use, all applicable laws, regulations (including those regarding intellectual property and image rights), and in a manner that does not harm Golden Getaways’ goodwill or reputation. The User shall refrain from taking actions that would cause Golden Getaways to violate any applicable laws, regulations, or rulings. Golden Getaways may hold the User liable for non-compliance with these provisions. The User and/or the Customer must maintain the security of their personal username and password for accessing their private account on the Website and must not allow anyone else to access or use their credentials.

The User and/or the Customer are responsible for all activity related to the Services they access or use while connected to their account.

By using the Services and the Website, the User and the Customer declare and warrant that:

 All the information provided to Golden Getaways is true and accurate
 They will ensure the accuracy of this information
 Their use of the Services complies with applicable laws and regulations

6. Intellectual Property

All content and materials related to Services, including text, graphics, video and audio clips, logos, photos, icons, and images, are the exclusive property of Golden Getaways or its licensors and are protected by applicable copyright laws. Contents and materials on the Website, operated, licensed, or controlled by Golden Getaways, may not be copied, distributed, republished, downloaded, or forwarded in any manner without prior written authorization from Golden Getaways, except for the User’s personal use.

Modification or use of Website content and material for any other purpose constitutes a violation of Golden Getaways’ and its licensors’ intellectual property rights. Golden Getaways and its other brands, along with their logos, are registered trademarks (hereinafter, the “GG Trademarks”) and are the exclusive property of Golden Getaways.

Unauthorized use of GG’s Trademarks, displayed on the Website or Services materials, is strictly prohibited by law. No part of the Services or Terms of Use should be interpreted as granting, implicitly or explicitly, any license or right to use GG’s Trademarks without prior written authorization from Golden Getaways. Please note that specific authorization is required for each use.

The use of any GG’s Trademarks as part of a hyperlink to or from any other website without prior written authorization from Golden Getaways is prohibited.

7. Personal Data And Privacy Policy

The protection of your personal information or data is of utmost importance to us. To respond toinquiries, process bookings, send brochures, or other promotional materials, we may need to collect personal data from you. We will process your personal data only in accordance with our Privacy Policy, for the purpose for which you provided it (e.g., arranging your holiday), or as you have consented (e.g., for sending marketing material), or as permitted by data protection laws.

8. English Law

These Terms of Use will be governed by English Law, and any dispute will be exclusively resolved by the English courts. Our Terms of Use do not affect your statutory rights.

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